Terms Of Use

Ubuntu Wildlife Sanctuary offers a unique view into the world and lives of animals recued from various locations around the world. Patrons can subscribe to donation options that allows them to access entertainment content (“Livestreams”) over the Internet on certain Internet-connected TVs, computers and other devices (“Supported devices”).

These Terms of Use govern your use of our service. As used in these Terms of Use, “Donation options”, “our service” or “the service” means the personalized service provided by Ubuntu Wildlife Sanctuary for accessing content, including all features and functionalities, recommendations and reviews, our websites, and user interfaces, as well as all content and software associated with our service.

  1. Patronage

    1.1. Your patron status will continue until terminated. To use the full Ubuntu Wildlife Sanctuary service you must have Internet access and a Supported device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your patronage before your billing date, you authorize us to charge the patronage fee for the next billing cycle to your Payment Method (see “Cancellation” below).

  2. Promotional Offers. We may from time to time offer special promotional offers, plans or patronage (“Offers”). Offer eligibility is determined by Ubuntu Wildlife Sanctuary at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. Patrons of households with an existing or recent Ubuntu patronage may not be eligible for certain introductory Offers. We may use information such as device ID, method of payment or an account email address used with an existing or recent Ubuntu patronage to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Offer or in other communications made available to you.


  3. Billing and Cancellation

    3.1. Billing Cycle. The patronage fee for the Ubuntu service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the “Account” page. The length of your billing cycle will depend on the type of patronage plan that you choose when you signed-up for the service which is in most cases 1 Month or 30 Days. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your patronage plan or if your patronage began on a day not contained in a given month. Visit My Account and click on the “Billing details” link on the “Account” page to see your next payment date. We may authorize your Payment Method in anticipation of patronage or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. If you signed up for Ubuntu using your account with a third party as a Payment Method, you can find the billing information about your patronage by visiting your account with the applicable third party.

    3.2. Payment Methods. To use the Ubuntu service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your patronage fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

    3.3. Updating your Payment Methods. You can update your Payment Methods by going to the “My Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

    3.4. Cancellation. You can cancel your Ubuntu patronage at any time, and you will continue to have access to the Ubuntu service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial patronage periods or unused Ubuntu content. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your patronage, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page. If you signed up for Ubuntu using your account with a third party as a Payment Method and wish to cancel your Ubuntu patronage, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Ubuntu service through that third party.

    3.5. Changes to the Price and Patronage Plans. We may change our plans and the price of our service from time to time; however, any price changes or changes to your patronage plans will apply no earlier than 30 days following notice to you.


  4. Ubuntu Wildlife Sanctuary Service

    4.1. You must be at least 18 years of age, or the age of majority in your province, territory or country, to become a member of the Ubuntu service. Minors may only use the service under the supervision of an adult.

    4.2. The Ubuntu service and any content accessed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household unless part of a corporate sponsorship. During your Ubuntu patronage we grant you a limited, non-exclusive, non-transferable right to access the Ubuntu service and Ubuntu content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

    4.3. You may access the Ubuntu content primarily within the country in which you have established your account and only in geographic locations where we offer our service. The content that may be available will vary by geographic location and will change from time to time.

    4.4. The Ubuntu service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our websites, user interfaces, promotional features and availability of content.

    4.5. You agree to use the Ubuntu service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Ubuntu service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Ubuntu service; use any robot, spider, scraper or other automated means to access the Ubuntu service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Ubuntu service; insert any code or product or manipulate the content of the Ubuntu service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Ubuntu service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

    4.6. The quality of the display of the Ubuntu content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. Availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD. The minimum connection speed for low quality is 1.0 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 3.0 Mbps per stream is recommended to receive smooth content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Ubuntu content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Ubuntu ready device.

    4.7. Ubuntu software is developed by, or for, Ubuntu and may solely be used for authorized streaming and to access Ubuntu content through Supported devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Ubuntu software and related third-party software.


  5. Passwords and Account Access. The member who created the Ubunut account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the Ubuntu account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Ubuntu ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Ubuntu or our partners from identity theft or other fraudulent activity.


  6. Warranties and Limitations on Liability. The Ubunut service is provided “as is” and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.


  7. Class Action Waiver. WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND UBUNTU WILDLIFE SANCTUARY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Ubuntu agree otherwise, the court may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.


  8. Miscellaneous

    8.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of South Africa.

    8.2. Unsolicited Materials. Ubuntu does not accept unsolicited materials or ideas for Ubuntu content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Ubuntu.

    8.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Ubuntu Help page, which is accessible through the ubuntuwild.com website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our websites, these Terms of Use will control.

    8.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    8.5. Changes to Terms of Use and Assignment. Ubuntu may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

    8.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.



Last Modified: May 18, 2022